Short answer: a CRM in India costs anywhere from ₹0 to about ₹5,000 per user a month in 2026. Free plans exist for one to three users. Small-business CRMs usually cost ₹500 to ₹1,500 per user a month when billed yearly, and enterprise CRMs such as LeadSquared’s Sales Super plan list ₹5,000 per user a month. On top of the plan you pay 18% GST, and for WhatsApp and calling you also pay the message and minute charges of Meta and your telephony provider.
This guide breaks the price into the parts that actually show up on your bank statement, then works through a real example for a 3-person and a 10-person team, using our own published prices and other vendors’ public pricing pages as of 19 October 2026.
The three ways CRMs are priced
Almost every CRM sold in India uses one of three models. Knowing which one you are looking at matters more than the headline number, because the same tool can be cheap for three people and expensive for thirty.
- Per user per month. You pay for every login. Examples: TeleCRM lists ₹799 per user a month billed yearly; LeadSquared lists Sales Pro at ₹2,500 and Sales Super at ₹5,000 per user a month billed yearly; Zoho CRM’s paid editions are priced per user.
- Flat team plans. One price covers a fixed number of users or unlimited users. NeoDove lists NeoLite at ₹17,999 a year for up to 10 users; Kylas lists a flat monthly plan with unlimited users.
- A base plan plus seats. A plan includes a few users, and you add seats as you grow. Sales Daddy works this way: the Core plan includes 3 users and each extra seat is ₹5,999 a year.
Typical price ranges in 2026
The table groups the market by type. Ranges are taken from public pricing pages; individual vendors will sit above or below them.
| Type of CRM | Typical price | Examples from public pricing pages |
|---|---|---|
| Free plans | ₹0 for 1–3 users | Zoho CRM (up to 3 users), Privyr (up to 3 team members), Zoho Bigin (1 user), Sales Daddy (1 user) |
| Small-business sales CRMs | ₹150–₹1,500 | NeoDove team plans, TeleCRM ₹799, Sales Daddy Core ≈ ₹500 per user for a team of 10 |
| Mid-market and enterprise CRMs | ₹2,500–₹5,000 and up | LeadSquared Sales Pro ₹2,500 and Sales Super ₹5,000 |
| Global CRMs priced in dollars | Roughly ₹800–₹8,000 | HubSpot, Pipedrive, Freshsales, Salesforce Starter |
The costs that are not on the pricing page
The plan price is rarely the whole bill. Before you sign, add these lines to your spreadsheet:
- GST at 18%. Most Indian SaaS prices are quoted before GST. A ₹10,000 plan is ₹11,800 on the invoice; registered businesses can usually claim the input credit.
- WhatsApp message charges. Meta charges per template message — marketing messages cost the most, utility and authentication much less. Ask whether your CRM passes Meta’s rate through at cost or adds a markup.
- Calling minutes. Click-to-call from the rep’s own SIM uses their existing phone plan. Cloud calling and AI calling use paid minutes from a telephony provider.
- Setup and onboarding. Some vendors charge a one-time WhatsApp or implementation fee. TeleCRM, for example, lists a ₹1,999 one-time WhatsApp API setup; enterprise CRMs often charge for implementation projects.
- Add-ons. AI chat agents, extra phone numbers, extra integrations and storage are often sold separately.
- Your team’s time. A CRM nobody updates costs the full price and returns nothing. Simple tools that reps actually open beat feature-rich ones they avoid.
Worked example: a 3-user and a 10-user team
Here is what Sales Daddy costs at two common team sizes, straight from our price book. The Core plan includes 3 users and 1 app connector (for example your WhatsApp number); extra users are added as seats.
| Team size | Yearly price before GST | Works out per user per month | With 18% GST |
|---|---|---|---|
| 3 users | ₹17,969 | about ₹1,497 for the team | ₹21,203 |
| 10 users | ₹59,962 | about ₹500 per user | ₹70,755 |
Monthly or yearly billing?
Almost every vendor charges more for monthly billing, and the gap varies a lot. Some charge 20–30% more for month-to-month; others price monthly much higher to push yearly plans. At Sales Daddy the Core plan is ₹5,500 a month, ₹7,199 a quarter or ₹17,969 a year — the yearly plan costs 73% less than paying monthly for twelve months.
Monthly makes sense when you are not sure the team will adopt the tool, or cash is tight this quarter. Yearly makes sense once you have used the CRM for a few weeks and your team logs in every day. A practical path: start on a free plan, move to monthly when the second person joins, and switch to yearly once usage is steady. Ask whether the unused part of a monthly term is credited when you upgrade; on Sales Daddy it is credited against the yearly charge.
How to compare quotes fairly
Vendors make comparison hard on purpose: one quotes per user, another per team, a third per month with a yearly lock-in. Put every quote on the same basis before you compare.
- Use your real headcount for the next 12 months, not today’s.
- Convert everything to a yearly total before GST, then add GST once.
- Add one-time fees and any add-on you will need in the first year (WhatsApp, calling, AI).
- Estimate WhatsApp spend separately: number of template messages a month times Meta’s rate for that category.
- Ask what happens to your data if you stop paying — can you export leads and chats?
Key takeaways
- Indian CRMs range from free (1–3 users) to about ₹5,000 per user a month; most small-business CRMs sit between ₹150 and ₹1,500 per user a month on yearly billing.
- Add 18% GST, WhatsApp message charges, calling minutes, setup fees and add-ons to get the real yearly cost.
- Compare quotes on one basis: your real team size, yearly, before GST, with every add-on you need.
- Sales Daddy costs ₹17,969 a year for 3 users and ₹59,962 for 10, before GST, with a Free plan for one user.