Refund & Cancellation Policy

Every plan can start with a short free trial that needs no credit card, and a paid signup is covered by a 7-day money-back guarantee — within 7 days of your first payment, open Company → Billing in the app and press "Cancel and refund"; the full amount goes back to your original payment method automatically, no email needed. You can evaluate the full product — all features, all integrations — before you pay anything. If you do not activate a paid plan at the end of the trial, the workspace simply stops; you are never charged automatically from a trial.

Sales Daddy is a software-as-a-service product delivered electronically — there is nothing to ship. Access is provisioned to your workspace immediately after a successful payment, normally within a few minutes and in all cases within 24 hours. Your login URL and invoice are emailed to the billing contact on record.

Plans are billed in advance, in Indian Rupees, plus 18% GST — a per-user core CRM charge (₹499 per user per month billed yearly, ₹799 quarterly, ₹1,500 monthly) plus the add-ons you select, each priced per year and pro-rated on shorter cycles. Renewal happens at the start of each cycle for the seats and add-ons active at that moment. Meta (WhatsApp) per-conversation charges are passed through at cost and billed in arrears.

You may cancel at any time from Settings → Billing, or by writing to billing@salesdaddy.in. Cancellation stops the next renewal; your workspace stays fully usable until the end of the period you have already paid for. No cancellation fee applies.

Paid periods are not refunded pro-rata once a billing cycle has started, because the trial exists precisely so you can evaluate the product first. We do issue full refunds where we are at fault: a duplicate or incorrect charge, a failed provisioning that we could not resolve, or a documented, unresolved outage that made the service unusable for a continuous period. Meta conversation charges already consumed cannot be refunded, as they are levied by Meta.

For the 7-day money-back guarantee no request is needed: use "Cancel and refund" in Company → Billing and the refund is issued the same minute. For anything else, write to billing@salesdaddy.in from your registered email with the invoice number and a short description. We acknowledge within 2 business days and decide within 7 business days. Approved refunds are returned through the original payment method via Razorpay and typically reach your bank or card within 5–7 business days, depending on your issuer.

Please contact us before raising a chargeback — nearly every dispute is a billing question we can resolve immediately. If a chargeback is raised, the workspace may be suspended until the dispute is settled. Unresolved disputes are governed by Indian law with exclusive jurisdiction of the courts of Chennai, Tamil Nadu.