Call center CRM

Run your outbound call center on one screen

Campaign lists in, closed leads out. Sales Daddy gives every telecaller a queue, every call an outcome, every outcome a follow-up — and gives the floor manager a live view of all of it.

The problem

Why teams switch

Lists are split by hand every morning

Someone slices a spreadsheet into per-caller chunks before work can start. Duplicates slip through, and reassigning mid-day means re-slicing.

The floor runs blind until evening

Managers learn at 6 pm what happened at 11 am. A caller who stalled all afternoon cost the team a day before anyone noticed.

Callbacks promised, callbacks lost

“Call me after lunch” lives in the caller’s memory. Across a 10-seat floor, dozens of promised callbacks quietly expire every week.

Campaigns end without a verdict

Three lists ran last month. Which converted? Without campaign-wise outcomes, next month’s data purchase is a guess.

How it works

From first inquiry to done

  1. 1
    Upload the campaign list
    Import CSV or Excel, deduplicate against existing leads, and distribute to telecallers automatically — round-robin or by rule.
  2. 2
    Each caller works a queue
    Fresh leads and due callbacks line up in priority order. The next call is one tap away; no lead-picking.
  3. 3
    Every call gets a disposition
    Connected, busy, not interested, callback — one tap records the outcome and updates the lead’s status.
  4. 4
    Follow-ups run on SLAs
    Callbacks get dates, dates get reminders, and overdue follow-ups escalate to the manager instead of expiring silently.
  5. 5
    The dashboard shows the floor live
    Calls, connects, talk time and conversions per caller — during the shift, not after it.
  6. 6
    Campaigns report their own ROI
    Outcomes roll up by list, so you know which data source and script actually produced sales.
In the product

What your team actually sees

Today's calls — Priya
Ramesh Gupta · Gupta Hardware
Delhi · IndiaMART · ₹2.1L pipeline
On call · 03:12Disposition: Interested ▾
Vignesh S
Coimbatore · Fresh lead · Meta ads
Now
Anita Desai
Pune · Callback promised
11:30
Mohammed Rafi
Hyderabad · Quote follow-up · ₹1.4L
12:00
AI summary — last call

Ramesh needs 40 units by month-end. Price is fine; wants credit terms of 15 days. Promised revised quotation today. Action: send quote by 5 pm, follow up Thursday.

A telecaller’s queue — the list works itself top to bottom, one disposition at a time.

AI inside

A supervisor that reads every call

On a busy floor no manager can listen to everything. AI can.

  • AI summaries of recorded calls — skim a caller’s day in two minutes
  • Transcripts for English, Hindi and Tamil conversations
  • Objections and asks extracted onto the lead for the next attempt
  • WhatsApp follow-ups drafted from what the call actually covered
Capabilities

Everything this runs on

Campaigns and queues

List import and dedupe

CSV/Excel in, duplicates matched against existing leads before dialing starts.

Auto-distribution

Leads split across callers round-robin or by rules — no morning spreadsheet slicing.

Priority queues

Due callbacks and hot leads first; fresh list entries fill the rest of the day.

Calling and outcomes

Click-to-call from SIM

Callers dial from their own numbers — real numbers customers pick up.

Dispositions and statuses

One-tap outcomes that move the lead and schedule what happens next.

Recording and summaries

Calls recorded via the app attach to the lead with AI summaries.

Floor management

Live caller dashboard

Dials, connects, talk time and conversions per caller, during the shift.

Follow-up SLAs

Overdue callbacks escalate to managers before leads go cold.

Campaign reports

Outcome and conversion rates per list, script and data source.

Questions teams ask us

What is a call center CRM?

Software that runs an outbound calling operation end to end: campaign lists, per-caller queues, call outcomes, follow-up scheduling and a manager dashboard — with every call tied to the lead it belongs to.

Is Sales Daddy an auto-dialer?

No. Nothing dials on its own — each caller taps to dial the next lead from their own SIM, and the queue simply decides the order. Teams in India prefer this: calls come from real local numbers that customers answer, with no per-minute VoIP cost and no dropped-call complaints.

How many telecallers can work at once?

As many seats as you add. Each caller gets their own queue and login; managers see the whole floor on one dashboard, per caller and per campaign.

Can I run multiple campaigns in parallel?

Yes — each imported list is its own campaign with its own distribution, script notes and outcome reporting, so a bank-loan list and an insurance-renewal list never mix.

What happens to leads marked “callback”?

A callback needs a date, and the date puts the lead back in the caller’s queue at the right time. If it goes overdue, the manager sees it — promised callbacks stop expiring quietly.

Do I need special hardware or a VoIP line?

No. Telecallers work from the Android app or browser and dial from their own SIMs. There is no dialer box, no VoIP minutes to buy and nothing to install beyond the app.

See it working with your own leads

Free trial, no card. Connect a lead source, make a call, send a payment link — then decide.