Privacy Policy

This policy explains how Sales Daddy — a sales CRM operated by Eagleminds Technologies Private Limited, registered at 253/4, Pattalamman Street, Mangamma Salai, Adiyur Post, Thiruppathur, Tamil Nadu 635602, India (eagleminds.net) — collects, uses, shares and deletes data. It applies to the Sales Daddy website, web application and mobile apps. Contact us any time at privacy@salesdaddy.in, support@salesdaddy.in or +91 96550 08990.

Account details (name, work email, mobile number), workspace content you create (leads, notes, messages, voice notes and their transcripts), payment records processed via Razorpay, and usage data (log-ins, device, feature usage) needed to run and improve the service.

To provide the CRM, route and deliver your WhatsApp/SMS/email messages, generate AI replies and transcripts you request, send OTPs and service notifications, prevent abuse, and produce aggregate (never lead-level) product analytics.

Lead data belongs to your business. We never sell it, never use it to contact your customers, and never train shared AI models on it. AI features process your content only to produce output for your workspace.

We share data only with processors needed to run the service — Meta (WhatsApp Business API), Razorpay (payments), SMS gateways for OTP, cloud hosting in India, and the AI provider you select (including your own API key if configured). Each is bound by a data-processing agreement.

When you connect the WhatsApp Business API, Sales Daddy processes the phone numbers, profile names, message content, media and delivery statuses exchanged between your business and people who message it, so we can show them in your team inbox, run the auto-replies and AI qualification you configure, and track 24-hour session windows. When you connect Facebook or Instagram Lead Ads we receive the lead form fields the person submitted (such as name, phone, email and your custom questions) plus campaign, ad-set and form attribution. This data is used only to deliver the CRM to your workspace: we do not sell it, do not use it for our own advertising, do not share it with other customers, and do not use it to train shared AI models. It is held under the same retention and deletion rules as the rest of your workspace, and you can disconnect any integration and delete its synced data at any time — see our Data Deletion Instructions at salesdaddy.in/data-deletion. Our use of information received from Meta APIs follows the Meta Platform Terms and Developer Policies.

The Sales Daddy mobile app collects additional data ONLY when you or your workspace admin enable the matching feature, and always after an in-app permission prompt. Call log: business calls made from your device are matched to your workspace leads by phone number and logged to those leads; we read the number, direction, time and duration — never the audio of the call itself. Call recordings: if your phone’s built-in recorder saves call recordings and you point the app at that folder, new recordings are uploaded to your workspace, transcribed and summarised by AI; you are responsible for informing call participants of recording where the law requires it, and the app shows a consent reminder. Location: with field tracking enabled, your live location is shared with your team leaders only while your on-duty toggle is ON and only within your company’s working hours; you can switch it off at any time (your team leader is notified) and trails are deleted after 90 days. Attendance selfies: check-in photos are visible to your managers only and are deleted after 90 days (the attendance register itself is kept). Notifications: we store a push token for your device so lead assignments and reminders reach you; signing out or revoking the device from Settings removes it. None of this data is sold, used for advertising, or shared outside your workspace.

Data is stored on servers located in India, encrypted in transit (TLS 1.2+) and at rest (AES-256). API keys are stored encrypted and never shown again after entry. Access inside your workspace follows the roles and permissions you configure.

Voice-note audio is kept 90 days (transcripts remain until deleted). AI conversation memory auto-expires per your settings (default 180 days). On account closure, workspace data is deleted within 30 days; you can export everything to Excel first.

Under the DPDP Act 2023 you may access, correct, export or erase your personal data, and withdraw consent for optional processing, by writing to privacy@salesdaddy.in. We respond within 30 days.